POPIA & Privacy Policy
How we collect, use and protect your personal information under the Protection of Personal Information Act (POPIA).
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Last updated: [date]
Who we are
Qina Advisory (Pty) Ltd (“we”, “us”) is the responsible party for personal information collected through this website and in the course of providing financial advice. Our Information Officer is [name, email].
What we collect
- Contact details such as your name, phone number, email address and province
- Information you give us to obtain quotes, such as details about your vehicle, property, health, income, family and existing policies
- Special personal information, such as health information, only where needed for a product you’ve asked about and with your consent
- Basic technical information when you use our website, such as browser type and pages visited
Why we collect it
- To respond to your enquiries and prepare quotes and recommendations
- To apply for, administer and service your policies and investments
- To meet our legal obligations under FAIS, FICA and other legislation
- To send you updates you’ve subscribed to (you can opt out at any time)
Who we share it with
We share your information only as needed: with product providers to obtain quotes and cover, with service providers who help us operate (under strict confidentiality agreements), and with regulators where required by law. We never sell your personal information.
Cross-border transfers
[State whether any data is stored or processed outside South Africa, and the safeguards in place.]
How long we keep it
We keep personal information only for as long as needed for the purpose it was collected, or as required by law (for example, FAIS record-keeping requirements).
Your rights
- Ask what personal information we hold about you
- Ask us to correct or delete your information
- Object to processing, including direct marketing
- Lodge a complaint with the Information Regulator (www.inforegulator.org.za)
Security
We take appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access.
Contact
For privacy questions or requests, contact our Information Officer at [email].